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Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.
Historically, the business management software products have been established as separate systems for accounting, trade, manufacturing, etc. Over time, it becomes clear that working with separate software products for the various needs of the company is difficult and much less effective. The ERP systems appear on the market as a solution to this problem by integrating all functionalities in one product. In addition to the integrated functionality for all departments in the company of a single software system storing its data in a single data base, the serious ERP system must also offer means for resource planning such as instruments for forecasting the need of goods and materials and instruments for planning the deliveries, manufacturing and sales.
Business process management is the basic work ideology of Zeron® V/4. The activity of the company is divided into individual business processes and each process has its own diagram of tasks that must be fulfilled. Each task has its own independent purpose, but united in the business process the tasks work together to achieve the goal of the entire process, like the blocks in the Lego® constructors. Each task has responsible employees and a deadline for implementation. Each operator has a central screen showing all tasks of all business processes he has responsibilities in, with deadlines for their implementation, respectively. Tasks are displayed to operators in the form of a working calendar. The business process management covers not only the tasks that are standard for the ERP system such as invoicing, payment, etc., but also typical CRM tasks such as phone conversations, emails, forms (completing contracts and document forms), showing the user instructions for work in real time, etc. I.e. the business processes can cover each aspect of your employees' work and, respectively, each aspect of the employees' work can be traced: what they have done, when they have done it, what decisions they have taken, were they late beyond the specified deadlines, etc.
The idea of the CRM-type systems is to facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. An important point is that systems of this type include all files with contracts, offers, protocols, etc. in a unified card index for each client. They also manage marketing campaigns. The CRM systems also monitor and manage the duration of events in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
"Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down).
Even if you only deal with services, you will still need to create purely commercial documents such as orders and invoices. Manufacturing, service and other activities also pass through commercial operations at one point. We believe that in Zeron V/4 we have developed the utmost solutions for trading. For those 15 years and more than 1000 clients we added and added all small pieces of functionality that make a commercial system complete.
As users will have a definition of items with any complexity of their grouping, as well as the information contained in their definitions. All variations of units of measurement and additional units of measurement are supported. Multiple types of bar codes, weights and volumes of items are supported. Codes and names of the items are supported that are specific to your clients and suppliers. All kinds of price lists with validity and various settings such as prices and discounts for quantity, prices and discounts for turnover, loyalty cards, bonus points, etc. are supported. Various types of photographs of the items and additional descriptions ready to appear in an online shop or in a B2B order system as well as to make offers for printing of the pictures of the items are supported. Various types of items such as goods, sets, services, products and semifinished products, materials, etc. are supported. Quantitative dividers of items such as Lots and expiration dates, Serial numbers and warranties, Type of quality, Sizes, Models, Colors, Supplier, Manufacturers, compatibility with other items s well as other characteristics determined by the user are supported. Adding new columns with information specific to your business is supported.
Definition with unlimited complexity of the grouping and information contained in the information definition of the counterparties is supported for counterparties, as is for the items. Contact information with contact persons and their positions, telephones, emails, addresses, etc. is supported. Credit limits, credit ratings, ABC information, a lot of companies with one owner, etc. are also supported for clients. Adding new columns with information specific to your business is supported.
Warehouses are grouped into distribution centers and a lot of various information is supported for them; new columns can be added that are specific for your business.
With regard to the supply and sales, Zeron V/4 has everything necessary such as inquiries, offers, proformas, orders, consignments, delivery notes, invoices, import and temporary import, retail, invoices for export and other operations. Through the Business Process Management (BPM) system these commercial documents can be organized in various sequences and responsible departments specific to your business. The system supports automatic transformation (inheritance) of data in the documents from one to another, for example: the offer turns into an order, then into a delivery note and finally into an invoice. Templates of documents with previously entered types of goods and quantities are also supported. Zeron V/4 has a built-in designer functionality to shape your individual views for printing the documents.
Zeron V/4 offers a variety of predefined references:: Lists, stocks, turnovers, charts, inventories of documents consignments, receivables and payables, purchases, sales, ABC analyses, consolidated references, etc. If you need any more types, you also have a built-in generator of references which you can use to very quickly and easily create your types of references. And you can use the solution "Zeron BI" to make data analyses through three-dimensional sections. It also important to know that in Zeron V/4 we have constructed a system which we can use to make any reference by only using properties of the product, without additionally programming its source code - with this system we can quickly add new references at your specific request and with any complexity.
Through the Business Process Management system (BPM) you can organize all sorts of versions of distribution channels and company policies in the field of distribution. And through the Zeron Mobile solution your dealers and drivers can enter the necessary information and make their necessary references as they go.
There are a lot of different types of company policies in the field of distribution. Your clients order your products online and after that you deliver them to their address? Your dealers go to your clients, collect their orders and then your drivers deliver the ordered products? Your distribution is organized in accordance with the "ex van" model whereas your dealers sell your products directly from their trucks? You work with retail chains and receive orders through EDI? You distribute your goods through external courier companies? You have your specific model of distribution? Zeron V/4 will provide you with a powerful set of instruments for the information ensuring of your distribution regardless of what it is.
Detailed options for organizing the distribution by trading teams, markets, territories, marketing campaigns and different other parameters are supported. In this respect, Zeron V/4 is one of the most flexible products on the market. The setting of sales targets or target budgets for all defined parameters of distribution and the following of their implementation is also supported.
The sales order is usually the cornerstone of distribution. The sales order in Zeron V/4 can be introduced by various means. In addition to the standard manner, the sales orders can be received and entered automatically from your online shop or B2B portal and after their receipt the responsible employees are informed that a delivery is needed. Deliveries can arrive through EDI from retail chains or through text or MS Excel file in a form pre-agreed between you and your partners. Orders can be entered by your dealers at the site of the clients through a tablet or a smartphone using the solution "Zeron Mobile". Templates can be defined so that for the combinations of goods often ordered by the clients (for example upon first stock) or upon new order of a certain client, the data from their previous order or from their order made on this day of the previous week to load automatically. The options are a lot and they are often strictly individual for the specific company. We have the means to set them up in your way.
Zeron V/4 also supports various models of pricing policies. Prices are supported by goods, groups of goods, according to a specific client or a group of clients, according to the warehouse of the sale, according to the quantities or the total values of the transaction, according to the type of the distribution channel and many more options.
Through our solution for transport management you can manage the individual transport assignments related to the distribution in the smallest details, and subsequently make references about which of your vehicles transported what goods, what the value of the transported foods was by the different transport destination and other references which are used to additionally measure the price efficiency of your distribution.
Collecting payments in cash at the site of the client is also supported, as are supported various policies in the field of credit limits and special distribution conditions that vary according t the various payment methods.
Through the solution "Client Relations" (CRM), you can also add to your distribution marketing campaigns, various types of pre-sales relations such as "wooing" new clients, etc.
It is recommended that the software interface is as simple as possible and consistent with the modern hardware systems for retail with touch screens (working by touching with fingers). Due to this reason, a lot of companies use separate systems for retail but this is extremely inefficient. Zeron V/4 offers the advantages of a large-scale ERP system integrated with a professionally-made retail solution.
The retail system of Zeron V/4 is built with a specialized friendly interface developed specifically for the needs of working with cash registers in shops and hypermarkets. This interface contains very few visual elements, the font of the texts is large and readable from afar, the button icons are large and visible. Everything is optimized for working on touch screens.
Integration with the main ERP system is complete. The data between the cash registers and the server are exchanged in real time via internet and thus the changes in prices and discounts for promotions and special conditions are reflected immediately at the cash registers. Also, all sales at the cash registers are immediately reflected in the main data base of the company and take part in the planning of the deliveries. The management can monitor the turnover in the shops in real time.
All sorts of additional hardware devices related with the cash registers are supported as well: various types of bar code readers, magnetic card readers, connection with electronic scales and support of weight bar codes. Various types of cash devices and fiscal printers are supported. Invoices can be issued automatically and they can be printed directly through the fiscal printer.
Due to the complete integration with the main ERP system, the posting of the retail is entirely automated. The need of manual operations is reduced to a minimum, at the same time limiting the losses and thefts.
A powerful system of Zeron V/4 is supported for all types of references.
And a number of other functions; the retail system of Zeron V/4 is actually implemented both in individual shops and in large retail chains.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
Zeron V/4 has an integrated CRM system together with the ERP functions. Thus you can facilitate and coordinate all activities undertaken when dealing with clients, the ultimate objective being to increase the success of sales and improvement of the post-sales customer service. They manage the processes of communication with clients (phone conversations, email, meetings, letters, faxes, etc.). They also manage and coordinate the activities of the separate dealers so that they work better in a team on specific projects. Attachment of all external files of contracts, offers, protocols, etc. into a single card index for the separate clients is supported.
They also manage marketing campaigns. Zeron V/4 supports marketing campaigns over the phone, through sms, email, by letters, as well as other types of campaigns set by the BPM sub-system. Integrated marketing projects are supported that incorporate several types of communication channels, organization of marketing events, budget of the campaign, responsible employees, deadlines, etc.
Management of the time spent on the events is kept in order that the client pays for this time or in order to optimize the number of employees necessary for the performance of the tasks.
Key processes which Zeron V/4 CRM covers are:
- Automation of sales. Management of the sales process from the planning and "wooing" of the potential client, through the orders, to the suspension of the relations with them
- Automation of marketing. Management of marketing campaigns, segmentation and generation of potential clients, rating of the best clients
- Automation of the post-sales customer service. Consultations, technical support, processing of queries and problems
- Monitoring and statistics. Behavior, visits and business results analysis
The information exchange between these functional processes takes place quickly and easily, it facilitates team work, stimulates sales and increases the service quality.
Software products of the CRM type are widely marketed today since the companies need such software. Practice and various large-scale studies, however, suggest that most CRM systems purchased by the companies remain unused. Why is that so? There are several reasons. The first is that in most cases these softwares are separate from the main system with which employees and dealers work and they find that difficult. The second reason is that often these systems are pointlessly complex and dealers, instead of being facilitated in their contacts with the clients, remain hampered by the unnecessarily complex work with the CRM software and start not using it. The third reason is that there is no connection between the actions carried out in the software for managing customer relations and the main ERP system, which leads to poor feedback to management and this further reduces the use of the CRM systems.
In Zeron V/4 we have tried to avoid these problems. Firstly, the CRM part of our software is not separate but is integrated in the main system. Secondly, instead of a separate CRM module, Zeron V / 4 has CRM tasks that can be embedded in the business processes together with any other tasks and so CRM and ERP functionalities smoothly blend into one another. Also, the interface for working with the CRM tasks in Zeron V/4 is simplified as much as possible.
The requirements in the modern high tech world are imposing ever-greater integration between people and machines to achieve high tech and cost effective production. Zeron V/4 offers everything necessary for a production to meet its current needs.
Different types of items, such as products and semifinished products materials, are supported. The establishment of a structure of the products (the materials of which a product is manufactured) is supported on unlimited number of nesting levels. Alternative versions of the structure for a product are supported. Product configuration is supported both in advance and only by a specific order by a client. The product configurator enables to determine quickly and flexibly the necessary materials, to trace where and what quantities are available, to choose alternative materials by certain criteria or to order the missing materials, as well as to determine the sales prices of the product according to its formed production cost.
Both the production in a single operation, when at one point all materials are discharged and the ready product is entered, and the production by routes, when materials are discharged in stages in accordance with a predefined production plan (routing) are supported. Definition of a number of different types of routes for the various manufacture processes is supported. For the production performance by routes, an interface is supported for easy navigation through the stages of the production routes after each production order.
Both serial and custom production is supported, when individually planned materials are set out for each production order and an individual plan is drawn up for each specific production order and a specific sales price is formed.
Manufacture by decomposition is supported besides the manufacture by incorporation, during which the product is discharged from the warehouse and the materials received from the decomposition are entered. The manufacture by decomposition can also be carried out in one operation or in stages (routes), when the materials received are entered in the warehouse in stages over time.
Toll manufacturing is also supported (when another company manufactures as a result of your order and using your materials). Monitoring of the transferred materials to the external manufacturing company is supported, as well as the interim and final reporting of the completed manufacture. Monitoring of what remains to be manufactured and the obligations of the external company manufacturing the materials that are not included. Automated invoices are supported for toll manufacturing when the goods manufactured by the external company is entered into your warehouse and only the value of the toll is automatically posted.
Zeron V/4's solution for project management supports the project manufacturing when the stages of each specific manufacturing order includes also the design of the product, the budgeting of materials, the collection of a work team, the reflection of the time spent by teams, etc.
The production wastage and the production rejects are tracked, as well as the production scrap received in the warehouse. Deviations from the norm of the materials included in the production are tracked.
Any quantitative dividers and characteristics of the products are supported such as lots, serial numbers, colors, sizes, etc.
Zeron V/4's solution for forecasting and planning and MRP system helps for the timely planning of the materials necessary for the manufacturing. The CRP system is used to automatically generate detailed production calendars by days and hours which the system forms in accordance with its manufacturing capacity and the available work centers. Besides that, with the Available-To-Promise and Capable-To-Promise systems, the manufacturing department automatically receives information about what needs to be manufactured according to clients' specific orders.
Monitoring of indirect costs is supported (administrative expenses, water, electricity, etc.). Indirect costs can be determined in advance according to the standard cost / variation principle, or at the moment of the actual entry of an indirect cost it is calculated into the production cost of the products manufactured in the past time it which related to.
The accounting of the production processes is fully automated and various models of automatic accounting are supported.
Powerful and various references for accounting and management of manufacturing processes are supported.
The quick and effective client service is important for their satisfaction by the products of the company and increases their loyalty. Zeron V/4 supports the full range of instruments for information ensuring of servicing.
Offer for servicing, Order for a service station, Requesting materials for a service station, Service order, Performed servicing, Discharge from a service shop, etc. are supported. Warranty and after warranty service is supported. Deadlines are set for performing the servicing; these deadlines are followed and the responsible persons are automatically notified about the necessary actions. The time spent by the service technicians is reported. A card index of types of service operations specific to the company is supported. Various templates for the operations generally performed in the service shop an be defined. The rapidity of the orders for a service station is tracked (standard, fast, express as well as ones determined by the user). Periodic prophylactic servicing is performed.
Detailed card index is supported for the equipment located at the clients' sites but supported at the company's service shop. The information in this card index can be automatically completed by Zeron V/4 upon sale of equipment to a client, but equipment that the client has purchased form another place and it will be serviced in the company's service shop can also be added manually in it. The information from this card index can be used for automatic notifying of the clients when a need of periodic maintenance of their equipment arises, as well as for various marketing campaigns by Zeron V/4's solution for client relations management.
The solution for Forecasting and planning can be used to calculate the parts needed for the servicing and those which are not available and must be requested for supply are displayed for the respective responsible users.
Tracking of the movement of defective components is supported. Acceptance of defective components, return of a component to a supplier and acceptance of a component by a supplier.
Completion of any necessary forms for servicing is supported. The system has also various references for the activity in the service shop, and it supports a powerful subsystem for defining new references in accordance with the individual needs of the various service shops.
All internationally famous concepts such as Material Requirements Planning (MRP) and Material Resources Planning (MRPII), Distribution Resourses Planning (DRP), Capacity Requirement Planning (CRP), Available-To-Promise and Capable-To-Promise are supported.
All of these concepts may not be familiar to companies which have not yet had a real ERP system, but all these concepts contain in their basis clear and specific rules for automated management of provision and production powers management. They hold the accumulated global experience in planning.
Zeron V/4 supports Sales Forecasting. This means that every night the system server calculates in accordance with certain models which of the goods and products of the company will be sold for certain periods in future. This forecast is based on statistical models including the sales for past periods recalculated through seasonal indices and market trend and complying with future events such as promotions and shares.
The Material Requirements Planning (MRP) system takes information for the sales forecasts and calculates what goods and materials for manufacturing will be necessary, and it helps planning the provision. After the system completes its calculations each night and determines what goods and materials must be delivered, it automatically notifies the buyers determined for these items. In the morning, when they come to work, these user buyers see in their calendars what the system has calculated that must be delivered. Of course, buyers have the last word who can manually edit the system forecasts and take forward the respective supply processes.
Similarly, the Distribution Resources Planning (DRP) system takes data from the sales forecasts and what has been planned by the MRP but it distributes it in internal company distribution centers.
No matter what is planned for production, however, it is uncertain whether the company has the capacity to produce it. The Capacity Requirement Planning (CRP) system monitors how loaded the manufacturing facilities of the company are and when exactly can a certain product be manufactured. The system also generates detailed production calendars for each work center, the calendars being divided by exact times of implementation in addition to the division by days.
The Available-To-Promise and Capable-To-Promise system, on the other hand, take care of promising a delivery date to clients, after certain calculations, that is as close as possible to the actual one when clients order goods. These systems also makes sure, when a certain client orders certain goods and they are not available, to automatically notify the deliveries department that certain goods need to be delivered by order of a specific client. Similarly, the Manufacturing department is notified that they need to manufacture by order of a client. Once the ordered goods is manufactured, the dealer is informed that it can be shiped to them.
It is usually a bottleneck in the supply and sales because it is limited in capacity and it must be reckoned with. Transport activities should be planned carefully to be effective and to add as little increase as possible to the production cost of goods and products supplied and sold by the company. The transported goods must arrive on time where and when they are needed.
Zeron V/4's Transport Management solution addresses these issues. The definition of types of packages and transport destinations is supported. Consignment notes are supported with their cargo, destinations and dates. The reporting of the specific loadings and unloadings during the transportation course is supported. Loadings and unloadings can also be entered via mobile devices through the "Zeron Mobile" solution.
The index cards of the cars and the drivers related thereof are monitored through the "Car Park" solution.
The capacities of the vehicles are monitored as well as their schedules in order to know which vehicle is free and when, when and for what it has been planned and whether it is effectively loaded. The values of the transported cargoes are monitored in order to seek better efficiency.
Direct and return cargo transport is supported. Related transport courses for several transfers of the same cargo are supported. The monitoring of owned and/or rented vehicles carrying own or somebody else's cargoes is supported. Transport of cargo within destinations that are internal to the company is also monitored.
Zeron V/4's business processes support logistic connections between the transport documents and other commercial documents such as delivery orders and sales orders, packing sheet and invoices. Any necessary printed forms such as Consignment Note, Loading Order, Waybills, etc. are generated. Automated charging of transport costs on the production cost of the transported goods is supported. Various references for the performed transport are supported.
In Zeron V/4 we have made sure the project management solution contains the maximum number of the necessary instruments, but at the same time they are easy and efficient to work with.
Zeron V/4 supports Service Provision Projects, Commercial Activities Projects, Manufacturing Projects, Marketing Campaign Projects and other types of user-defined projects.
Hierarchical stages are defined for the projects with their effective dates of implementation. The duration of the separate project stages is displayed in Gantt charts. These charts are used to much more comfortably monitor whether there is overlapping of tasks and when there is remaining free time to engage. The management of groups of interrelated projects is supported as well. Gantt charts are used to display all projects that are active in the company at the moment together with the resources used by them for a much more convenient planning.
Planning of the necessary resources is supported (employees, equipment, cars) for the projects. The necessary materials for the projects are also planned. The operations for each project stage is monitored in detail during their implementation. The time spent is reported by resources. Billable or non-billable spent time for work is supported.
Employees, cars, machines, equipment are grouped in Work centers and their participation in the project stages is monitored. Calculation of the spare capacity by work centers is supported in accordance with the planned time. All participants in the project automatically receive their project tasks into their personal working calendars.
Templates prepared in advance are supported for the frequently performed projects. All projects or groups of projects also keep budgets by time, quantities and money.
Zeron V/4 supports various references for monitoring of the project implementation. We have a powerful subsystem to define any references on the projects required by the clients, including for BI (Business Intelligence) references.
A freely definable chart of accounts with an unlimited number of subgroups, grouping levels and alphanumeric codes is supported. Both manual entry of accounting operations and various types of automated postings are supported. Debit/credit, correspondence, trial balances, ledgers, files of accounts, etc. are kept.
Zeron V/4 has a solution for the management of fixed assets, their connections with the accounts, as well as the accrual of accounting and tax depreciation. Both linear and non-linear methods of depreciation are supported. Allocation of the assets to different departments and responsible person is supported. Assigning of the depreciation to different cost centers of the company is supported.
Zeron V/4's business processes support various tasks in the business processes that automatically create the accounting records based on other commercial, manufacturing, service and payment tasks. Templates are supported of frequently manually entered accounting operations, as well as models of accelerated manual entry of operations in which the user only enters a part of the information, for example the amount including VAT, and the system posts the full record according to a certain model. When there is a certain access rights, correction of input records is supported.
Zeron V/4 keeps all legally required VAT registers. The VAT journals, declarations and files are created completely automatically and allow manual corrections of the data created in the registers. Automated creation of Intrastat arrivals and dispatches as well as the necessary files is supported. Exchange rate differences and monthly revaluation of foreign currency balances are accrued automatically. The business processes can be adjusted so that after certain accounting operations the account balances are automatically closed/applied as intended.
Zeron V/4 also supports various financial instruments such analyses of the overall financial indicators, cash flow indicators, cuts in various sections of the receivables and liabilities, setting credit limits and automatic generation of credit ratings of the clients, allocation of revenues and expenses by internal company cost centers, etc. It also supports the creation and monitoring of the implementation of various financial budgets.
Zeron V/4 has a special system to define the annual financial statements. They can be Balance, Statement of Profit and Loss, Cash Flow, various types of statistical references and internal company statements. An option is maintained whereas the certain reference is generated in Zeron V/4, and then its data are automatically spread in certain cells of a template that is previously created and graphically arranged by the user in MS Excel.
Zeron V/4 is a large-scale ERP system that is a competition not ony to Bulgarian but to international ERP systems. Bulgarian systems support accounting in accordance with the Bulgarian standards, but a very small part of them can compete with the major capacities of Zeron V/4. Most international systems have extensive capacity but they do not support accounting in accordance with the Bulgarian standards, no correspondence is maintained between the accounts and ledgers, even some of them have no debit and credit. To the accounting departments of its clients Zeron V/4 will offer at the same time both large-scale functions comparable with these of the internationally recognized ERP systems and full-featured accounting in accordance with the Bulgarian standards.
Zeron V/4 keeps a card index of the employees with their positions, pictures, home address and various other characteristics. Information is kept for the cars, machines and equipment for which the individual employees are responsible. Information is also kept for tho history of the positions held.
The employee information can be grouped by departments, work centers, workshops, brigades, teams, etc. Calendars and work shifts are kept. The time spent can be tracked. The different solutions of Zeron V/4 also support planning of free/occupied employees project work and other tasks as a team.
The subsystem for business process management (BPM) can be used to define and manage the business processes for hiring employees as well as to automate working with company forms of requests for leave, transfer, quitting, as well as various types of approval for these actions by the management.
So far we have no plans to develop our own module for payroll (Labor and Remuneration) at Zeron, but we have made a software connection with various programs for Labor and Remuneration and for Personnel. After making a market research we selected the company MSoft with its program product "Style" as our main software partner. For information about this product click on the links below.
IMPORTANT: Whey you purchase Zeron and the "Style" program product for Labor and Remuneration and for Personnel at the same time, you receive a 10% discount from the total value of the purchased products (but no more than BGN 200)
Please call us for more information on relations of Zeron with other products for Labor and Remuneration and for Personnel.
"Business Intelligence - BI" comes from the English language and means "Business Research and Analyses" is a system of special types of reports intended for analyses by asking questions and receiving answers. Unlike the traditional reports usually used in the ERP software products which show two-dimensional information in columns, the BI reports show the information in three dimensions in the form of a cube with cuts and sections. Using just the mouse, you pair different types of data and thus you ask the questions and the BI system answers by adding up the data according to the received sections, as well as by showing specific business operations that form the sums along the sections (drill down). The BI references of Zeron V/4 also show dynamic charts in accordance with the information received from the cuts.
BI enables the users to analyze their business quickly and in great detail. This is a modern and unique technology. It is the best so far in its segment and helps the transition from a collection of data of individual, unrelated or partially connected to one another information databases to information based on which managerial decisions are made. In business organizations, these solutions are mainly related to the analysis and management of sales, the client base and financial management, profits and losses, and they are often critical, especially in times of financial crisis. Since Zeron V/4 integrates all possible business information, the BI technology unfolds its full efficiency by working with the entire information resource of the given organization uniting it into an single piece without limiting the output information - financial, marketing, technical, etc. The BI technology will give you an information that is richer, better and, last but not least, more understandable by the user.
We can write a lot about Business Intelligence but it will be difficult for you to see exactly what the working principle is if you only have those descriptions. What you need is a real BI demonstration where you will understand the principles in 10 minutes and will surely be intrigued because BI allows the business users to work with data in a way that is close to the associative thinking of the human brain. BI references are absolutely essential for the modern manager - once you start using them you'll wonder how you have done your work without them before.
Caching of the data.
Zeron V/4 can be configured to cashe the data necessary for the references. "Cache" is the pre-aggregation and preparation of large amounts of data for faster loading. This system saves precious time when you want to analyze information for a longer period. In addition, BI references in Zeron V/4 can use the OLAP functions of the SQL Server for greater efficiency.
Zeron V/4 can be configured to make forecasts for the data in a specific reference. By using different statistical models of the history of the data in the report plus the automatically formed indices of seasonality and market trends it can complement the data displayed in references with future data. This way you can have a general idea about how different aspects of your business will look like by the end of the year or during the next year. You have employed new staff? You have a decrease or increase in sales? How will your profit look during the next year under the new conditions? Forecasting will always give you answers to such questions.
Traditional references.
Of course, besides BI references, Zeron V/4 also offers a full range of the traditional type of references such as lists, inventories, stocks, turnovers, deliveries and sales, receivables and payables. Work with the traditional references is also very intuitive; besides viewing static information, you can also make quick backlinks from the data displayed in the reference to the real nomenclatures, documents, entire processes or separate tasks included in a specific order in the business processes, as well as to other related references that get deeper into the data. You can configure tabular references of the Excel type and references "drawn" in a special designer program to look similar to Word or PDF.
User configuration.
Zeron V/4 also allows you to configure all new kinds of traditional and BI references yourself. You have all the available database when choosing what information is displayed and what filters it is displayed with. Configuring references becomes quick, convenient, using a language understandable for you, without you needing to have special professional knowledge in databases. Zeron V/4 allows you to completely delete all references configured in your database and to rebuild only those concerning your business specifically, with your specific names, displayed data and filters.
Files can be attached to any task in business processes. In addition to business processes, you can attach files to items, counterparties and other nomenclatures, e.g. you can attach technical documentation to particular items.
Zeron V/4 also offers a centralized library of external files. There, you can attach files created with other programs (Word, Excel, Pdf, AutoCAD), which files are often used in your company. For the files in your library, access rights can be assigned, as well as the persons who can add them, who can examine them and who can edit them. These files, in addition to being examined, can also be attached automatically to outgoing emails generated directly by Zeron V/4. Each user has their own personal library of external files available only to them.
All attached external files are stored centrally on the server. This increases their security and also allows to make backups simultaneously of all important files in the company. For files, groups and other additional descriptions can be assigned by which they can be cataloged. Automatic naming of files by a user-defined algorithm is also supported. Global search for files by keyword or phrase is also supported.
In every major company, internal documents are constantly filled in with certain standard forms, offers with individual texts are created for each transaction, contracts are signed with specific parameters, and many others. The solution "Document Flow Management" of Zeron V/4 addresses these problems by providing integrated, easy to use management system for forms, which solves the problems of creation, classification, archiving and search of protocols, offers, contracts, etc.
Zeron V/4 has a built-in full-featured text editor (similar to MS Word). With it, you can create a wide variety of corporate documents such as contracts, outgoing letters, offers, service documents, technical descriptions, emails, etc. The text editor supports all fonts, tables, pictures, etc. To use the solution for management of forms, it IS NOT necessary to install MS Word or another word processing program, Zeron V/4 is sufficient.
The central place in the solution for document flow management is taken by the library with corporate forms. There, you can create text templates for the forms, contracts, outgoing letters, outgoing emails, etc. used in the company Then, through the system for business process management (BPM), the road a document in your organization takes is built, or where a particular text document appears to be a step in your daily processes. For example, you can create a form of a contract for sale and put it as a task "Filling a contract" in the business process "Domestic sales". If we assume, for example, that you have set the process for domestic sale to first issue an offer, and then, if there will be a sell order for this offer, to have to sign a contract before the order. Then, upon reaching the stage of the order, the system will automatically open the form of the contract from the corporate library, it will itself fill in the data fields of the counterparty, the contract value or other data set on Autofill . You will be able to make or not to make additional changes to the specific contract depending on your access rights. It is important to note that Zeron V/4, by the BPM system, can be set up so that, in this example, the offer to be issued by a dealer, then the contract form for filling to be automatically transferred to the legal department of your company and once it is completed, the system to automatically return the process to the dealer to issue the sell order. After completing work with the form, the system will keep a complete history of entered forms, each to its corresponding transaction.
Zeron V/4 also supports options to fill in forms, as after loading the form from the corporate library, the user is given the opportunity to fill in only the preset fields, without being able to freely change the rest of the text. Correction of the entered forms with saving their previous versions is also supported. Setting a series of actions related to the processing of the document by several consecutive users is supported, as well as approval of the final version of a superior user. A system for centralized numbering of forms with detailed information for each number is supported.
Free search of a selected phrase in contracts, offers, forms, service orders, emails and any other documents entered in the system is supported. At any time (as long as you have the appropriate access rights), you can export the entered forms to Word, Excel, Pdf, Html, Text, etc.
Unlike other similar systems, in Zeron V/4, document flow management is fully integrated together with the standard operation of business processes. Thus, instead of having to buy an external system, with a separate training and support, you use standard features of your core software for comprehensive business management.
Zeron® is software that allows you to have all the information of your company, synthesized in various references through which to see the actual state of affairs. Being informed is the basis of right decisions and the success or failure of your business operations depends on it.
The solution supports the following functionality:
- Entry of forms under strict accountability.
- Moving forms under strict accountability between the objects the broker.
- Cancellation of forms under strict accountability.
- Insurance policy (a process for a signing procedure).
- Flexible support of various data on the insured object.
- Reminder for blank forms under strict accountability to the insurance policy.
- Receipt to an insurance policy.
- Refusal of an insurance policy.
- Appendix to an insurance policy.
- Automatic accounting of insurance processes.
- Automatic calculation of commissions of the agent.
- Monitoring of discounts for the client.
- Processes for insured damages.
- Notification to clients for expiring insurances by phone, email and SMS.
- References to insurers.
Not every business management software is suitable for the Professional services, since they often have no direct material expression, there are no stocks or necessary materials. Other services only accompany the commercial, transport, manufacturing and service operations. Whatever services you may perform, Zeron V/4 can offer you an information solution.
Zeron V/4 supports items of the service type through which you can define a card index of the professional services performed and offered by you. These services may also have units of measurements or time. Various price lists of the performed services are also supported. In addition to sales, data can also be entered about the delivered services, and their value can be automatically distributed by the system on the value of the supplied goods which has been accompanied by a given service (transport, insurances, loading and unloading, etc.).
Very often services are offered on a subscription basis and are regularly invoiced to the clients. Zeron V/4 supports items of the subscription type, which can also be arranged into a card index and various price lists can be set for them, but the time for which they have been invoiced is also monitored. Upon expiry of the period for which a subscription has been invoiced, Zeron V/4 will automatically notify the responsible employees that they must invoice certain subscription services of certain clients for certain periods of time. Also, through the decision for management of the client relations, these subscription invoices can be automatically sent out to clients or the clients can be notified in advance in writing through email, sms or letters that the validity of services for which they have subscribed is expiring.
A card index is supported with concluded contracts for subscription services. For each contract, detailed information is kept about who the client is, the type of services, the validity period and the agreed prices. These contracts can be automatically generated in the processes of sales to new clients.
In the business processes for servicing or technical support, tasks can be set which automatically check and signal whether the services client has a valid subscription. Tasks in the business processes in which the spent time and what is paid and what is not are also supported. Calendars of the employees performing services in which automatically enter tasks on the performance of the services are also supported.
We have experience and specific clients in a variety of business areas with professional services such as Accounting houses, Law firms, Condominium maintenance, Cleaning, Landscaping, security companies, Encashment, Physical security, Civil vaults, Cable operators, Insurance brokers, Software companies and many others.
The management of a holding group of companies is a challenge for any ERP system. But it is very important for organizations, so that they are able to work synchronously and efficiently. In Zeron V/4, we did our best for users to have the necessary set of management tools for holding structures. The tools are in three main directions: Holding nomenclatures, Holding business processes and Holding references.
The first important action in Zeron V/4 is to set up databases of various entities to work in a holding structure. Each company may at any time be connected to a holding, be separated as a standalone company, or connect to another holding structure.
Holding nomenclatures allow all or part of the items, counterparties, accounts and other nomenclatures to be synchronized (unified) among the companies in the holding group. Synchronization occurs in real time.
Holding business processes allow the tasks of a business process in a company at a certain stage to find its continuation in a business process of another company within the holding. The business process management system of Zeron V/4 gives unbelievable flexibility of this solution. Connection of business processes can occur at any stage. For example, a delivery order in a company can be transformed into a sell order in another company. Then, when the delivery order in the second company becomes an expedition, that immediately can be reflected in a delivery in the first company. The same applies to invoices and many other tasks in the business processes of Zeron V/4.
Holding references make it possible to make references with the data of all or specifically selected companies in the holding structure. Choice of data of the specific companies to be included in holding references is dynamic, i.e. it is possible for the user to load consolidated data of the freely selected companies within seconds.
Zeron V/4 also supports holding planning. This tool makes it possible to prepare commercial and accounting and financial budgets simultaneously for all companies in the holding, as well as to make supply planning simultaneously for all companies in the holding structure.
Import of data from external systems:
- One-time imports.
A special system is supported for quick import of data from external systems via MS Excel for all types of nomenclatures: Items, Counterparties, Contacts, Warehouses, Chart of accounts, etc. Import of initial accounting balances, account turnovers and stocks is also supported.
- Recurring import as a step in the processes.
The processes of Zeron V/4 support tasks for import of data from external systems as a step in the processes. This is usually data from machines or some kind of controllers or current orders, invoices, payrolls or other documents from external software products.
ECOD/EDI, import of bank statements and other standard formats are supported.
- Web services for connection with online shops and B2B portals in real time.
Direct online connection for data exchange between Zeron V/4 and other software systems such as online shops, corporate portals for customer orders, as well as other cases where external software communicates directly with Zeron V/4, are also supported. We have built a flexible way of online communication with external systems, enabling the exchange of virtually any type of data in real time.
Export of data to external systems:
- Manual data export
All references in Zeron V/4 can be exported with one click of the mouse to MS Excel, MS Word, Pdf, Html, Xml, Text and other formats.
- Recurring export as a step in the processes.
Similarly to recurrent import, Zeron V/4 also supports tasks for data export as a step in the processes. Usually, these are MS Excel, MS Word or Pdf files of offers, invoices or background information intended for reading by persons external to the company, or by external systems. ECOD/EDI, eFactura and other standard formats are also supported.